The National Disability Insurance Scheme (NDIS) provides support to Australians under the age of 65 who have a permanent and significant disability. To find out more visit http://www.ndis.gov.au or download the Participant Information Pack http://www.ndis.gov.au/sites/default/files/documents/QLD-Participant-Pack-Final.pdf
The Queensland Government Department of Communities, Housing and Digital Economy has produced a ‘Security Hints For You And Your Home’ booklet through the Home Assist Secure Program which is available for download. Please visit the Home Assist Secure website for more information at at Home Assist Secure | Homes and housing | Queensland Government (www.qld.gov.au)
Making a complaint is not ‘being difficult.’ Most aged care providers do their best to provide quality care and services for older Australians. However, issues can occur so we need to ensure that people can raise their concerns in a constructive and safe way.
If you have a concern about the care you or someone else is receiving, it is important that you talk about it.
Complaints are important because they can help service providers improve the quality of care and services they provide to you or your loved one. Your complaint can help other people too.
If you feel comfortable, we encourage you to raise your concern with the staff or managers of the Longreach Home & Community Care Inc first as this is often the best way to have your concern resolved. Any complaints or grievances relating to the services will be dealt with fairly, promptly, confidentially and without retribution and there will be no impact on your services.