Frequently Asked Questions

How is Longreach Home And Community Care Inc. funded?

Funding for Aged care and Disability services is provided through the Australian Government Department of Health Commonwealth Home Support Program for people over the age of 65 and over the age of 50 for Indigenous Australians. The Queensland Government Department of Communities and Child Services provides funding for persons under 65.

The Home Assist Secure Program is funded by the Queensland Government Department of Housing and Public Works.

 

 

What is the Governance structure of Longreach Home and Community Care Inc.?

Longreach Home and Community Care Inc. employs a Coordinator who oversees service delivery, staffing, compliance and operations. The Coordinator reports to a Management Committee comprising of a President, Secretary, Treasurer and 3 other community members who are objectively focused on providing sustainable, reputable care for eligible residents of the local Longreach community as outlined in the 2016-2019 Longreach Home and Community Care Inc. Strategic Plan. (Download Strategic Plan)

What is the process for providing compliments, complaints and feedback?

As an integral part of continuous quality improvement, Longreach Home and Community Care Inc. is committed to addressing issues or concerns, suggestions and compliments about staff, services or the organisation.

Please contact the Coordinator, Marlenê Wightman:

In writing to PO Box 247 Longreach QLD  4730 or via email to LongreachHACC@bigpond.com
Telephone (07) 4658 1416 or in person at 19 Duck Street Longreach.

All communication is dealt with utmost confidentiality and without retribution.

Are clients means tested prior to receiving services from Longreach Home and Community Care Inc.?

Clients are assessed according to their individual needs. Service fees apply, however financial hardship will be taken into consideration.